Shipping policy

SHIPPING AND DELIVERY POLICY

Apex Culinary Supplies delivers orders to addresses within the United Kingdom only.

Orders are dispatched from within the United Kingdom.

Order processing

Orders are normally processed and dispatched within 1–2 working days after payment has been successfully received.

Working days are Monday to Friday, excluding UK public holidays. Orders placed during weekends or public holidays will begin processing on the next working day.

You will receive a dispatch confirmation email when your order has been sent.

Delivery options and charges

The following delivery options are available:

Standard delivery — £2.99

Orders are sent using Royal Mail Tracked 48.

Delivery is normally expected within approximately 2–3 working days after dispatch.

Standard delivery is free for orders over £50.

Next-day delivery — £4.99

Orders are sent using DPD Next Day.

Delivery is normally expected on the next working day after dispatch.

Next-day delivery does not mean that an order will arrive the day after it is placed. The normal processing period of 1–2 working days may still apply before dispatch.

The delivery services available for your order will be shown at checkout. Availability may depend on the delivery address, postcode, parcel size and courier restrictions.

Delivery estimates

All delivery dates and times are estimates and are not guaranteed.

Deliveries may be delayed because of circumstances outside our reasonable control, including:

  • courier disruption;
  • severe weather;
  • public holidays;
  • unusually high delivery volumes;
  • transport disruption;
  • incorrect or incomplete delivery information; or
  • access problems at the delivery address.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied by the customer. Additional delivery charges may apply where an order must be resent.

Tracking

Where tracking is available, the tracking information will be included in your dispatch confirmation email.

Tracking information may take several hours to update after the parcel has been collected by the courier.

Missing or delayed orders

Please check the tracking information and any safe places around the delivery address before contacting us.

If your order appears to be significantly delayed or missing, contact us at:

info@apexculinary.co.uk

Please include your order number and delivery postcode so that we can investigate with the courier.

Damaged parcels

If your parcel arrives visibly damaged, please take photographs of:

  • the outer packaging;
  • the delivery label;
  • the damaged product; and
  • the inside of the parcel.

Contact us promptly at info@apexculinary.co.uk and include your order number and photographs.

Contact information

Questions about shipping or delivery should be sent to:

Apex Culinary Supplies
Email: info@apexculinary.co.uk